Flameless Element Lighter

UK Delivery

Orders are usually dispatched within 1-2 working days. If the items you ordered are out of stock, we will be in touch with you further

• Wholesale B2B Trade Order

There is a flat shipping cost of £9.00 (excl VAT) for any UK Trade Order, if you require us to book a time for your delivery, please let us know in the additional note section when you place the order.

• Public B2C Retail Order

Free standard shipping (2-3 working days) for any public retail order from the U.K. We also offer Express Next Day Delivery for public b2c customers in the UK Mainland for £8.50, please select at checkout if you need Express Next Day delivery service.

EU & Rest of The World  Customer Order Delivery

Please note that we despatch all the EU customer orders (both B2B and B2C orders) from our European warehouse in Belgium. Therefore, there is no need to worry about the duty or custom hassles etc because of the Brexit.

Your order will usually get dispatched within 1-2 working days and delivered within 3-4 working days within the EU or 4-7 working days for the rest of the world with standard delivery service. However, please allow longer delivery time to the Far East, Australia & New Zealand and South America. We will be in touch with you if we can see some delay of despatching your order if the item/s you ordered are currently out of stock or unavailable.

• Wholesale B2B Trade Order

There is a flat shipping cost of €30.00 for any European Trade Order or US$65.00 for any trade order from the rest of the world.

Delivery usually takes about 3-5 days within Europe or 3-7 days for the rest of the world depending on your local delivery service.

• Public B2C Retail Order

There is a flat shipping cost of €10.00 for any public retail orders from Europe or  US$15.00 for any public retail order from the rest of the world for standard delivery services.

We offer express delivery service by courier for customers in Europe for €30, and $40 for the rest of the world. Please select at checkout if you need express delivery service.

Cancellation and Returns

All of our products come with one year standard manufacturer warranty (any public b2c retail order made directly with us is entitled to 2 year warranty) We offer 14/30 days full refund policy. If you changed your mind, you can return it back to us within 14 days for a full refund. If the goods are found to be faulty within 30 days, you may request for a full refund or a new replacement.

Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery.

Still have a question 

Please email to us at customerservices@gingkodesign.co.uk or give us a call on +44(0) 1926676527 should you have any other queries about the delivery and return.