Orders are usually dispatched within 1-2 working days. If the items you ordered are out of stock, we will be in touch with you further
- Wholesale B2B Trade Order
There is a flat shipping cost of £9.00 (excl VAT) for any UK Trade Order, if you require us to book a time for your delivery, please let us know in the additional note section when you place the order.
Free standard shipping (2-3 working days) for any public retail order from the U.K. We also offer Express Next Day Delivery for public b2c customers in the UK Mainland for £8.50, please select at checkout if you need Express Next Day delivery service.
EU & Rest of The World Customer Order Delivery
Please note that we despatch all the EU customer orders (both B2B and B2C orders) from our European warehouse in Belgium. Therefore, there is no need to worry about the duty or custom hassles etc because of the Brexit.
Your order will usually get dispatched within 1-2 working days and delivered within 3-4 working days within the EU or 4-7 working days for the rest of the world with standard delivery service. However, please allow longer delivery time to the Far East, Australia & New Zealand and South America. We will be in touch with you if we can see some delay of despatching your order if the item/s you ordered are currently out of stock or unavailable.
- Wholesale B2B Trade Order
There is a flat shipping cost of €30.00 for any European Trade Order or US$65.00 for any trade order from the rest of the world.
Delivery usually takes about 3-5 days within Europe or 3-7 days for the rest of the world depending on your local delivery service.
There is a flat shipping cost of €10.00 for any public retail orders from Europe or US$15.00 for any public retail order from the rest of the world for standard delivery services.
We offer express delivery service by courier for customers in Europe for €30, and $40 for the rest of the world. Please select at checkout if you need express delivery service.
Cancellation and Returns
All of our products come with one year standard manufacturer warranty (any public b2c retail order made directly with us is entitled to 2 year warranty) We offer 14/30 days full refund policy. If you changed your mind, you can return it back to us within 14 days for a full refund. If the goods are found to be faulty within 30 days, you may request for a full refund or a new replacement.
Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery.
Still have a question
Please email to us at firstname.lastname@example.org or give us a call on +44(0) 1926676527 should you have any other queries about the delivery and return.
Does this beautiful clock only have one alarm sound (pi-pi-pi) or does it also have smoother sounds to weak up more gently?
Gingko Design –
Hi Marius, thanks for your message. At the moment, it only has a beep sound when the alarm goes off. Hope that helps and thanks again.
Dr Nikolaj Primuk –
Do the dots between numbers blink?
Gingko Design –
Hi, yes, that two dots do flash every second.
Fiona Taylor –
Great idea, and the one I tested in the shop worked fine, the one I bought for my sister was fine but unfortunately the one I bought my husband does not work unless it is
knocked very hard on the bedside table, thus waking me and probably the neighbours. Even when it is picked up sometimes it doesn’t work.
The reason why I chose this clock was because of the feature of being able to just have the display when touched so it didn’t disturb sleep, therefore the option of leaving it on all the time defeats the object of its purchase.
Of course the shop I bought it from is closed now for a few months and I cannot find my receipt, I bought it November 2020 right at the start of my Christmas shopping after a local lockdown. Does anyone else suffer these problems? It’s a real shame.
Gingko Design –
Hi Fiona, Thanks for your comments and please, you can return back to us and we’re happy to send you a new one. Please email to email@example.com and one of our team will sort this out for you.
We agree with Rachel. The clock is beautiful and clever but this one (my partner has one too) is far too insensitive and I can’t turn on the display without waking him up. It would be good too if you could add a way to dim the brightness of the numbers too. PS we do love your products and adore the Octagon One.
Very nice clock, however, we find the white numbers are too bright at night. We decided to try use with the touch / sound activated time, but a light touch isn’t activating the display. We are having to tap it, which wakes partner up. It is a really nice clock and easy to set, but the display light needs to be toned down.
Gingko Design –
Dear Rachel, thank you so much for your review and we will pass your comments to our product team. Have a great new year, Rachel.
Form follows function !
Love this little alarm clock. Great styling, activation from sound/movement is ideal. Helps not having my phone in my bedroom. Perfect.
Bought this as a present my son loves it, so a good result I would say
Just brilliant. It obeys the laws of thermodynamics so you do have to plug it in once in a while which does reduce the beauty. I am an obsessive tree hugger and it stands up well on the Australian myrtle bedside table I made with the She oak knickknack box next to it. Get the walnut with green light. Suck on that for a review mr fake reviewer.
sharon Johnstone –
Awesome little clocks. perfect gifts or just for yourself. Though mine has been stolen by my daughter as it’s way too cool for me to have!
Thank you for our lovely comment, Sharon and glad to hear that your daughter loved it too 🙂
These clocks are perfect. Bright white number display. Easy set up. The wood finish compliments the furniture perfectly. Product arrived really quickly. So pleased with them.
Frank Bevo –
La sveglia in se è bellissima da vedere, un oggetto fantastico. Il problema è che la lettura dell’ora non risulta molto chiara. Risulta in sfuocata e non brillante come potrebbe sembrare dalle foto! Inoltre un ulteriore fattore a suo svantaggio è che la luminosità non si può modificare. Quindi se vi dà fastidio o, come il mio caso, si ha bisogno di maggiore luminosità non abbiamo alcuna possibilità di regolazione. Trovo molto bella l’impostazione che dà la possibilità di decidere se si vuole sempre l’orario in vista (anche con alimentatore staccato) o se si vuole “accenderla” con l’attivazione sonora (basta un rumore o un battito di mani). Non la uso come sveglia ma è interessante il fatto che per disattivare la sveglia basta girarla su se stessa. In fin dei conti per il prezzo di vendita mi aspettavo di più. Spiace perché l’idea e il design è veramente bello. Al momento non mi sento di consigliarla
Schöne Holzoptik. Helligkeit und Größe der Anzeige optimal. Schnell einzustellen. Laut Beschreibung ist der Betrieb mit dem eingebauten Akku für zwei Wochen ohne Netzanschluss möglich. Zum “Wecken” oder “Stummschaltung” nur um 180 Grad auf die andere Seite wenden. Kaufempfehlung für Menschen die Produkte aus Holz mögen. Nach den ersten Erfahrungen geht der Wecker ziemlich genau.
Bought as a gift for my husband who loves this. It is a really nice version of one of these cube/ flip clocks. The shell looks and feels like wood, unlike the plasticky laminate effect of other versions. It has a great display that lights on touch or certain sounds, and prevents me having to look at glowing numbers half the night!
Mr. Norman –
A smart clean looking well designed and made clock very pleased with it I recommend it highly
Alfred Faltiska –
It looks even better in real life.
This is a great piece of technology / art created with such attention to details that’s impossible not to like.
And the functions are really thought through, their product manager deserves a raise.
You just flip it to turn the alarm on or off, and the digits will flip automatically so they are always the right side up.
It has an internal rechargeable battery that lasts for 2 weeks and you can charge it with any regular micro usb cable.
I for one charge it with a cable from the TV, which is closest, so I don’t even need a separate charger.
The wooden finish is very nice and the laser cut buttons are show such precision, I did not even know it was possible to achieve with wood.
It is small, about the size of the palm of a hand, which contributes to the feeling of high quality.
Work of art
Just brilliant. It obeys the laws of thermodynamics so you do have to plug it in once in a while which does reduce the beauty. I am an obsessive tree hugger and it stands up well on the Australian myrtle bedside table I made with the She oak knickknack box next to it.
This is a gorgeous object which also works quite well as a clock!
Took me a little time (hah) to get used to it but it is a very lovely purchase – I love it!
It will inspire me to keep my bedside table tidy so as not to detract from it