UK Delivery
Orders are usually dispatched within 1-2 working days. If the items you ordered are out of stock, we will be in touch with you further
- Wholesale B2B Trade Order
There is a flat shipping cost of £9.00 (excl VAT) for any UK Trade Order, if you require us to book a time for your delivery, please let us know in the additional note section when you place the order.
Free standard shipping (2-3 working days) for any public retail order from the U.K. We also offer Express Next Day Delivery for public b2c customers in the UK Mainland for £8.50, please select at checkout if you need Express Next Day delivery service.
EU & Rest of The World Customer Order Delivery
Please note that we despatch all the EU customer orders (both B2B and B2C orders) from our European warehouse in Belgium. Therefore, there is no need to worry about the duty or custom hassles etc because of the Brexit.
Your order will usually get dispatched within 1-2 working days and delivered within 3-4 working days within the EU or 4-7 working days for the rest of the world with standard delivery service. However, please allow longer delivery time to the Far East, Australia & New Zealand and South America. We will be in touch with you if we can see some delay of despatching your order if the item/s you ordered are currently out of stock or unavailable.
- Wholesale B2B Trade Order
There is a flat shipping cost of €30.00 for any European Trade Order or US$65.00 for any trade order from the rest of the world.
Delivery usually takes about 3-5 days within Europe or 3-7 days for the rest of the world depending on your local delivery service.
There is a flat shipping cost of €10.00 for any public retail orders from Europe or US$15.00 for any public retail order from the rest of the world for standard delivery services.
We offer express delivery service by courier for customers in Europe for €30, and $40 for the rest of the world. Please select at checkout if you need express delivery service.
Cancellation and Returns
All of our products come with one year standard manufacturer warranty (any public b2c retail order made directly with us is entitled to 2 year warranty) We offer 14/30 days full refund policy. If you changed your mind, you can return it back to us within 14 days for a full refund. If the goods are found to be faulty within 30 days, you may request for a full refund or a new replacement.
Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery.
Still have a question
Please email to us at customerservices@gingkodesign.co.uk or give us a call on +44(0) 1926676527 should you have any other queries about the delivery and return.
Sylvie –
Bonjour,
Pourriez-vous me dire qu’elle est la durée de vie de la lampe Lune intelligente en lévitation ?
Est-ce que la lampe se recharge par magnétisme ?
Que faîtes-vous le cas échéant où la lampe ne s’éclaire plus ?
Bien cordialement
Gingko Design –
cher Sylvie,
la LED à l’intérieur de la lampe lunaire dure 50 000 heures, soit 25 ans. 2 ans de garantie pour les clients de l’UE, si quelque chose ne va pas, que ce soit la batterie ou la base, nous sommes plus qu’heureux de vous en remplacer une nouvelle.
J’espère avoir répondu à votre question.
Gingko Design
Stuart F Wright –
As Dave notes above, the moon rotates all on its own (in either direction) and it is a bit fast. Not that it’s a big deal, but I wish it was a bit slower or had the ability to turn off rotation and just have it hover without spinning. I have another moon globe that only spins if your give a spin and then it spins for an hour or so. But that one cost 3 times the price and the battery is failing and it only lights up randomly. Other than that, I love my Ginko moon globe. Excellent value for money.
Gingko Design –
Thank you for your review Stuart! We are always happy to get feedback to improve our product and we will pass it onto our design team to make our Gingko products even better!
Phil Barron –
This is great, I love it. Can I leave it on all the time or do I need to shut off
Gingko Design –
Hi Phil, Thank you for your feedback, we are glad you like our product! For the Smart Moon Lamp, it is designed to be left hovering on the base for 24/7 so you don’t have to turn it off.
Ralph M. Rickenbach –
I got mine for Christmas. I tried it immediately, and it worked beautifully. I set it up at home without any problems, but it started to waver, so I tried to balance it out and set it up a third time. After half an hour or so, I discovered my desk was not level. After I worked that out, there was no more issue. I love the light of the lamp.
Gingko Design –
Thank you for the review, we are glad you enjoyed our Smart Moon Lamp!
Dave Burlingham –
Fascinating device, just takes patience to set it going. However slow I set the rotational speed it always speeds up to a constant rate that’s a little faster than I would like. Any one know if there is a way to adjust the rotational speed?
Gingko Design –
Hi, Please make sure you have placed the Smart Moon Lamp on a flat stable surface and no electronic around as metal can affect the spinning of the Moon. Kind Regards, Gingko
Chris Salyer –
Just received mine in the USA. Wow! Finally got it to work. It was quite the challenge. So, we have an island in our kitchen that is metal cabinetry with a granite countertop. Set the lamp and the granite, plugged it in and could not get the moon to ‘balance’ into a fixed position. Tried for 20 minutes; NOTHING.
Then, by chance, I put it on the floor, with noting surrounding it. Then, Viola! It began working and it is truly Amazing!
Turns out the magnetic structure in the base and moon were reacting to the steel infrastructure of the kitchen island.