UK Delivery
Orders are usually dispatched within 1-2 working days. If the items you ordered are out of stock, we will be in touch with you further
- Wholesale B2B Trade Order
There is a flat shipping cost of £9.00 (excl VAT) for any UK Trade Order, if you require us to book a time for your delivery, please let us know in the additional note section when you place the order.
Free standard shipping (2-3 working days) for any public retail order from the U.K. We also offer Express Next Day Delivery for public b2c customers in the UK Mainland for £8.50, please select at checkout if you need Express Next Day delivery service.
EU & Rest of The World Customer Order Delivery
Please note that we despatch all the EU customer orders (both B2B and B2C orders) from our European warehouse in Belgium. Therefore, there is no need to worry about the duty or custom hassles etc because of the Brexit.
Your order will usually get dispatched within 1-2 working days and delivered within 3-4 working days within the EU or 4-7 working days for the rest of the world with standard delivery service. However, please allow longer delivery time to the Far East, Australia & New Zealand and South America. We will be in touch with you if we can see some delay of despatching your order if the item/s you ordered are currently out of stock or unavailable.
- Wholesale B2B Trade Order
There is a flat shipping cost of €30.00 for any European Trade Order or US$65.00 for any trade order from the rest of the world.
Delivery usually takes about 3-5 days within Europe or 3-7 days for the rest of the world depending on your local delivery service.
There is a flat shipping cost of €10.00 for any public retail orders from Europe or US$15.00 for any public retail order from the rest of the world for standard delivery services.
We offer express delivery service by courier for customers in Europe for €30, and $40 for the rest of the world. Please select at checkout if you need express delivery service.
Cancellation and Returns
All of our products come with one year standard manufacturer warranty (any public b2c retail order made directly with us is entitled to 2 year warranty) We offer 14/30 days full refund policy. If you changed your mind, you can return it back to us within 14 days for a full refund. If the goods are found to be faulty within 30 days, you may request for a full refund or a new replacement.
Delivery Charges are non-refundable unless the product is faulty and returned back to us within 30 days from time of delivery.
Still have a question
Please email to us at customerservices@gingkodesign.co.uk or give us a call on +44(0) 1926676527 should you have any other queries about the delivery and return.
Nuno –
It’s beautiful. But it doesn’t work anymore. The light doesn’t switch on and the moon doesn’t levitate anymore.
Gingko Design –
Hi Nuno, we are sorry to here that your moon lamp isn’t working anymore. We have contacted you to the email address you have provided.
Nuno –
Doesn’t work anymore. The light doesn’t switch on and the moon doesn’t levitate anymore. Is there a way to fix it?
Gingko Design –
Hi Nuno, we are sorry to here that your moon lamp isn’t working anymore. We have contacted you to the email address you have provided.
Annabel Hulme –
Received as a gift and can honestly say it the best present I’ve ever had! Can anyone advise how to clean it?
Gingko Design –
Hello Annabel, we’re so pleased to hear this, that means a lot to us.
To clean the wood base, simply use some wet cloth or tissue to wipe on it and for the 3D printed moon, you can use any wet material to clean it if it needs to because it’s made of PLA material which is water proof. Hope that helps.
Alex –
Lovely product, generally cool art for the home. Strange lie about it having wireless charging—didn’t need that disappointment. Would have been better not advertised as such.
Gingko Design –
Hi Alex, many thanks for your review. We’re sorry about confused caused by the wireless charging information on the packaging box. It was meant to show that that the base can give wireless power to the moon when it’s levitating, but we realized that has caused some confusion to some clients. We have now updated it to wireless power transmission instead of wireless charging from our 2022 stock. Once again, we’re sorry about this confused caused.
VL –
Hi, managed to get it on first time! Yah! One question – as it needs to be kept plugged in, what happens in an event of a black out. Just worry as the globe will obviously fall off and break?
Gingko Design –
Hi, we are glad you are enjoying the moon lamp! The base of the Moon Lamp has a magnet installed therefore in case of a blackout the moon will fall back on the base. You don’t have to worry about the mon falling off at all.
Hope this helped.
Kind Regards,
Kitty @ Gingko Design
Linda Hannah –
Hi, I love this but am wondering is there a way to switch it off without unplugging it? I have looked at the manual but couldn’t see anything.
Gingko Design –
Hi Linda,
Thank you for contacting us.
Our moon lamp requires the mains to be plugged in order to levitate and light. You can turn the light off by tapping the Power button on the base but you will have to unplug the lamp if you wish to switch it off completely.
Hope this helps and please don’t hesitate to contact us if you have further questions.
Kind Regards,
Gingko Design
Jeffery C Kraus –
I had stated earlier that the light went out when I was trying to set-up on base. It just lit up again. Not sure what happened, but all 3 levels are working. It’s a great piece of art.
Jeffery C Kraus –
The light went out as I was trying to balance the moon and now it just levitates, but is not illuminated. Is there a way to fix this? Have other customers experienced the same thing? When the magnetic field grabs the globe to the base it made the light flicker and now it doesn’t light. I only just received it in December and would like a replacement if it can’t be fixed. I’d give it 5 stars, but am waiting for a reply. Thank you, Jeff Kraus
Gingko Design –
Hi Jeffery,
Thank you for your message. When that happens, please just unplug it and leave it for 5 minutes or so, then try it again and it should work.
Best Regards
Gingko Design
Kev Spicer –
Got this for Christmas and I absolutely love it, so relaxing to watch and so realistic. Does it have a bulb of some type and can it be replaced?
Gingko Design –
Hi,
Thank you for your comment and we are glad you are enjoying our product. Unfortunately you can’t change the lightbulb on our Moon Lamp however the LED lightbulb inside is designed to last 50,000 hours of usage.
Best Wishes, Gingko Design
Christine Gair –
I just received mine for Xmas, we love it, the box says it’s wireless, will it work if not plugged in all the time
Gingko Design –
Hi Christine,
Our Smart Moon Lamp requires the main to be plugged in order for it to levitate and light. Unfortunately, it will not work if the power is not connected to the base.
Best Wishes,
Gingko Design
Barry Pollock –
Great product & very relaxing to watch. Just wondering can you leave it on 24/7 either lit or unlit ? Is it safe to leave on 24/7 & does it use much electricity ?
Gingko Design –
Dear Barry, yes you can leave it on 24/7 lit or unlit and it’s safe to leave it on like that as well. According to our proper testing and based on the current UK electricity rate, it actually only cost less than 4p per day if you leave it on 24/7. We hope that helps and wish you a lovely Christmas.
Mike Brewi –
Hi I levitated the moon lamp but it stops rotating after 10 minutes or so, and no computers or other electronic items are near it. What kind of items around it might stop the rotation. Thanks.
Gingko Design –
Hi Mike, you may put the moon on a different table and see if that resolves the issue. If it stops rotating, you can also simply spin it and that may resolve the issue too.
New Zealand –
Absolutely love it. Got it as a birthday present.
I turn the lights off in the lounge at night and sit and watch it for hours.
2 ideas 1 make a matching wooden stand to sit on the base when the power is off so the moon does not have to sit to one side of the base and 2 have a switch on the side that turns the unit off fully so you don’t have to unplug it if it is plugged into a multi power adapter.
Michel Belair (verified owner) –
I really enjoy the moon lamp but the rotation speed is much too high. How can it be slow down to be ” just like the real elliptical orbiting moon ” …
Gingko Design –
Dear Michel, Where you placed the moon may affect the rotation speed because of other electrical or metal objects around, so we advise you to place it at a different table and see if that will make a difference. Alternatively, you can use your hand to slow down the speed if you feel it’s too fast. Hope that helps, Michel and please feel free to get in touch with us should you still have any queries at all.
dave –
looks rly nice, just wondering – I’m assuming I can’t keep it floating 24/7? (like when I’m not using it I can’t just turn off the light, I have to turn it off completely)
Gingko Design –
Hi Dave, thank you for your review. You can indeed keep it floating 24/7 while the light is switched off, as long as it’s plugged in. Hope that helps.
Cye (verified owner) –
This is indeed a great looking and interesting knick-knack. However, i am disappointed in that the rotation of the moon is either alternating between clockwise and anticlockwise or steadily clockwise (as viewed from above) which is not how it is supposed to be. I have tried to fix this by reversing the polarity at the plug, but this did not make a difference. Is US electricity different than the UK?
Gingko Design –
Hi Cye, thanks for your comments. When you first set up the moon, it may rotate between clockwise and anticlockwise for a few minutes that was because the moon will try to adjust the magnetic force when it’s first set up. But it will eventually stay at clockwise steadily as you mentioned. However, sometimes, other objects closed by the moon may also effect the rotate direction though. We hope that clarifies your concern.
ravi.chakka (verified owner) –
fantastic product!
would be awesome to have a relaxing music feature with bluetooth connectivity. Absolutely creative piece.!
Gingko Design –
Thank you for your nice feedback, Ravi. I will certainly pass your comments to our production team and hope we can develop something like that for the future.
SophieL79 –
just can’t help to keep looking at it while I am sitting on the sofa! What a beautiful pieice of art!
Southbank –
It looks really good and I’m so glad to see the moon live up to its online promises!
AllenLee82 –
Just received mine, looks absolutely amazing !! It took a few minutes to levitate the moon, but it’s so easy after the 1st time !